Order Status Explained

Please refer to the below for your order status explanation:

 

Status Description
Not processed Your order is still waiting to be processed.
Awaiting further info Unfortunately we sometimes need to ask for further information. If you see this order status we have sent you an e-mail requesting some further information (address, pending acceptance of terms and conditions, etc.) - your order will be processed once we have received this.
Awaiting stock There is no stock available at the moment, you order will be dispatched as soon as we receive some.
Declined We had to decline your order. Please contact our Customer Services team for further information.
Expired Your order has expired, possibly as we required some information and you never replied to our e-mails/calls.
Customer cancelled You asked for the cancellation of your order

 

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